e-gift card terms & conditions

E-Gift Card Terms and Conditions

Please note: There is no expiry date on Coach e-Gift Cards. All Coach e-Gift Cards are redeemable online only.


These Terms and Conditions of Use apply to all e-Gift Cards issued by Coach after 01 November 2018.


1. Gift Card Redemption & Exclusions

1.1 Redemption

Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your e-Gift Card may be redeemed for purchases online at nz.coach.com.

1.2 Exclusions

The following are the exclusions applicable to the redemption of your e-Gift Card:

  • E-Gift Cards cannot be used to purchase e-Gift Cards or other tender.

2. Online Gift Card Purchases

e-Gift Cards can be purchased from nz.coach.com. Pay for your e-Gift Card value with any major credit card or PayPal listed on our shopping cart page. You may also use Afterpay as a method of payment. Payment using an e-Gift Card is not accepted. The transaction will be completed when the e-Gift Card is activated and loaded with value.

There may be a delay with the e-Gift Card activating in the system once loaded. During this delay, the e-Gift Card cannot be used for purchases.

3. Using Your E-Gift Card

3.1 Making A Purchase With Your E-Gift Card

  • Your e-Gift Card may only be used to make purchases via nz.coach.com.
  • You cannot use e-Gift Card in Coach retail stores.
  • Your e-Gift Card may only be used to make purchases up to the initial e-Gift Card value or the Remaining e-Gift Card Value. If you wish to make a purchase for an amount that exceeds the e-Gift Card value or the remaining Gift Card value, you must pay the excess using another payment method.
  • No change will be given for any remaining e-Gift Card value. The remaining e-Gift Card value may be used in whole or part against future purchases.

3.2 Exchanging Items Purchased With An E-Gift Card

Goods that are purchased solely, or in part with an e-Gift Card may be exchanged or returned subject to Coach exchange and returns policy.

3.3 No Cash Advances

Coach e-Gift Cards are not legal tender, account cards, credit or debit cards. You cannot obtain any cash advance with your e-Gift Card, redeem your e-Gift Card for cash or receive any portion of the remaining e-Gift Card value in cash.

3.4 Checking Your E-Gift Card Balance, Expiry Date and Transaction History

Please contact us to check your e-gift card balance.

3.5 Can I Exchange MY E-Gift Card?

You cannot exchange your e-Gift Card for a different denomination or type of e-Gift Card or for another tender, cash or discount.

4. Cancellation and Re-Issue Of E-Gift Cards

4.1 Cancellation of E-Gift Cards

Please note: There is no expiry date on Coach e-Gift Cards. All Coach e-Gift Cards are redeemable online only.

  • e-Gift Cards cannot be cancelled once they are issued except if voided by Coach or if their value is used.
  • We reserve the right to correct the balance of your e-Gift Card if we believe that a clerical or accounting error has occurred.

5. Lost or Stolen E-Gift Cards & Your Responsibility

We accept no Liability for errors in the email address provided to us at purchase of an e-Gift Card. We assume no Liability for the loss, theft or illegibility of e-Gift Cards. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of e-Gift Cards on the nz.coach.com, we are entitled to close your Account and/or require a different means of payment.